A good broker can then be define as a broker who provides the basic services and keep the spreads low and fixed. The issue about floating spreads is that there are times when the spreads can go to atrocious levels and that means if you place your stop loss too low, there is a high possibility that you get kicked out of a trade through no fault of yours or because of any market movements. The good thing about having fixed spreads is that you can work the spreads into your trading plan. That gives you control of how you want to direct the trade.
Reliability and stability are absolutely essential for forex traders to have especially when we are faced with an ever changing market. With market situations as such, the last thing you need is for your broker to pull a fast one on you. For example when you are in the midst of a trade and suddenly the trade window hangs. It might be a technical issue you think, so you log back on immediately. To your surprise you realize that your trade has been canceled and that the money you placed into the trade was lost! This is something that you don’t need, so you try to contact the broker, but you emails never get answered and your calls fall on deaf ears.
[ForexGen Customer & Trading Support]
ForexGen Customer Service seeks to achieve the highest level of customer satisfaction.

ForexGen provides full time assistances to support clients during the usage of [ForexGen platform], whenever our clients face any problems during downloading or installing the platform ForexGen experienced stuff will help to overcome it.
ForexGen provides clients with full scale demonstrations and help for the technical issues.
Dealing Rooms.
ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.
You are encouraged to contact the dealing room by phone ONLY in these situations:
* If you are not able to access the internet.
* Failing to receive a confirmation on an online order.
* Failing to connect to ForexGen server.
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